Welcome to the Zomax Auto Mart FAQ section. Here you will find answers to common questions about our products, services, and policies. If you have any additional questions, please feel free to contact us at support@zomaxautomart.pk or call +92-319-6681400.
General Questions
1. What is Zomax Auto Mart? Zomax Auto Mart is a leading online retailer of high-quality auto parts and accessories in Pakistan, offering a wide selection of parts for various vehicle makes and models.
2. Where are you located? We are located in Karachi, Pakistan. Our business address is [Your Business Address], Karachi.
3. What brands do you carry? We carry a wide range of auto parts from renowned brands including Toyota, Honda, Suzuki, Nissan, Mitsubishi, Mazda, Hyundai, Kia, BMW, Mercedes-Benz, Ford, and Chevrolet.
Ordering and Payment
4. How can I place an order? You can place an order directly on our website by browsing our product catalog, adding items to your cart, and following the checkout process.
5. What payment methods do you accept? We accept various payment methods including credit/debit cards, bank transfers, and cash on delivery (COD).
6. Can I modify or cancel my order? If you need to modify or cancel your order, please contact us as soon as possible at support@zomaxautomart.pk or call +92-319-6681400. Once your order has been processed or shipped, we may not be able to make changes.
Shipping and Delivery
7. How long does shipping take? We offer a standard shipping duration of 4 to 5 business days for all orders within Pakistan.
8. How much does shipping cost? Shipping charges vary based on the weight and dimensions of your order and your delivery location. Shipping charges will be calculated and displayed at checkout.
9. How can I track my order? Once your order has been shipped, you will receive a shipment confirmation email with a tracking number. You can use this tracking number to track your order status on our website.
Returns and Refunds
10. What is your return policy? We offer a 7-day return warranty on all products. You have 7 days from the date of delivery to return an item. The item must be unused, in its original packaging, and in the same condition that you received it. A receipt or proof of purchase is required.
11. How do I return an item? To initiate a return, please contact our customer service at support@zomaxautomart.pk or call +92-319-6681400. We will provide you with instructions on how to return the item.
12. Who pays for return shipping? You are responsible for the shipping costs of returning the item. Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.
Product Information
13. How do I find the right part for my vehicle? You can use our search function to find parts specific to your vehicle make and model. If you need assistance, our customer service team is available to help you find the right part.
14. Are your parts genuine and high-quality? Yes, we offer genuine and high-quality auto parts from reputable brands. We ensure that all products meet or exceed OEM standards.
Warranty and Support
15. Do your products come with a warranty? Yes, all products sold on our website come with the manufacturer’s warranty, if applicable.
16. How can I contact customer support? You can contact our customer support team via email at support@zomaxautomart.pk or by calling +92-319-6681400. Our team is available to assist you with any questions or concerns.
Contact Us
If you have any further questions, please don’t hesitate to reach out to us. We are here to help!
Zomax Auto Mart
Email: support@zomaxautomart.pk
Phone: +92-319-6681400
Address: SHOP NUM 2 ZAMZAM MARKIT TULSI DAS ROAD GARI KHATA HYDERABAD PAKISTAN
Thank you for choosing Zomax Auto Mart. We appreciate your business and are committed to providing you with the best possible service.